Thank you for supporting a small business during the pandemic. We know shipping is frustrating right now, and many of you are still waiting on orders to arrive. We assure you orders left our northern Illinois location quickly and are in transit to you.
Shipping during the holiday season is usually a little slower than other times of the year, but this year is like nothing we’ve ever seen in our 20+ years in the e-commerce world. Due to the pandemic, the US Post Office and UPS are overwhelmed with unprecedented package volumes. Mix in additional health and safety protocols at the shipping carrier hubs and the delays just add up.
If you’re tracking your package, here are a few things to note:
- • Tracking is slow to update right now, but it doesn’t mean your package is lost. We’re seeing packages take days to receive any sort of tracking update, but eventually packages start moving again.
- • We have the same tracking information we share with you, and there is no one for us to call for additional tracking details from the shipping carrier. There are simply too many packages in transit across the country for shipping carriers to have more details for any company or individual.
- • If your package shows delivered and you haven’t received it yet, it is likely still in transit to you. Packages can accidentally get scanned as delivered, but they almost always show up.
Our family greatly appreciates your business and wish we could hand deliver each order in our own sleigh. Personally, we’re seeing the same shipping delays from gifts we’ve ordered from all types of retailers across the country. We’re disappointed to do so ourselves, but we’re planning to wrap photos of what we’ve ordered if our own packages don’t arrive in time. (Fingers crossed it doesn’t come to that for any of us.)
We’re truly sorry for any delays you’re experiencing and appreciate your continued patience.
Wishing you and yours a healthy holiday season.
-The TieMart Family