Placing An Order FAQ
We accept Visa, Mastercard, American Express, Discover, Checks, Money Orders, and PayPal. Orders are not shipped until we receive full payment. We ship COD via UPS in the USA. COD shipments must be paid by cashiers check or money order and UPS charges an additional $11.00 on COD.
Orders using Paypal as the payment option must be paid for within one hour of ordering. After one hour, orders that have not been paid will be cancelled, and you will have to place and pay for a new order. Paypal orders paying via check are not shipped until the check has cleared. This process takes several days through Paypal.
Our merchant name will appear as Tiemart, Inc. on credit card statements and in Paypal.
Quantities and Wholesale
We are about 99% in stock at all times and have enough inventory to fill almost any size order. If there is a delay in fulfilling your order, we will immediately let you know.
We are not a wholesaler and product prices are as shown on the website. However, we do offer large quantity discounts (available for orders $200 and more) that range from 4- to 20-percent. See more information on quantity discounts below. Free economy shipping also is available on orders $25 or more that are shipped within the continental United States.
Discounts and coupons
We offer large quantity discounts for orders placed online. Discounts cannot be combined and are only available on orders fully paid at the time of shipping. Discounts exclude shipping and possible taxes. Orders must be shipped to a single destination. Discounts will appear automatically in your shopping cart when the applicable dollar amount has been reached.
- If your merchandise order is at least $200, you'll automatically receive a 4% discount.
- If your merchandise order is at least $400, you'll automatically receive an 8% discount.
- If your merchandise order is at least $600, you'll automatically receive a 12% discount.
- If your merchandise order is at least $800, you'll automatically receive a 16% discount.
- If your merchandise order is $1,000 or more, you'll automatically receive a 20% discount.
For more discounts and special promotions, join our mailing list. We will periodically send you e-mails with product savings and discounts.
Sales taxes of 8% is charged on orders shipped within the state of Illinois. There is no sales tax on orders shipped outside of Illinois. If you are in Illinois and tax exempt, please fax your tax exempt letter to 847-388-4704.
Change an Existing Order
If you need to make changes to an order already placed, please call us immediately at 866-865-8901 or, if outside the USA, 847-566-5980. We'll do everything we can to accommodate your request. However, our shipping process is very efficient and your order already may have been processed and picked up by shipping carrier. We cannot change or cancel an order once it has left our building.
If you provided an incorrect shipping address when placing your order and the package is undeliverable, there is an additional charge for redelivery. If we receive an order back because it was refused, we refund the item cost only; we do not refund shipping charges.
Security and Privacy
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. To verify our website security, click the badges in the bottom right corner of our website.
We value and protect your privacy and do not share, sell or use your info for any reason other than to fulfill your order. Promo e-mail from us is only sent to users who specifically request to be contacted. After placing an order, you will receive a follow-up message about 10 days later. Unless you choose to opt-in to our e-mail list or place a new order, you will not receive any other e-mail from us. If you supply us with your postal address, we only use it to get you the info you requested or order you placed. Phone numbers are only used in regards to orders.