Return And Exchange Policy

Orders may be returned/exchanged within 60 days of receipt. Items must be unworn and unused. Limit one exchange cycle per order.

Return/Exchange Form

Once received, exchanges are quickly resent to the customer. Refunds and charges from both exchanges and returns are typically processed promptly upon arrival. Once we process a refund or additional charge, it can take up to 10 business days to appear back on your account, depending on the form of payment used.

With your return/exchange, please include your original invoice along with the completed return/exchange form, which can be downloaded here. Failure to provide paperwork may delay the refund or exchange. Please note:

  • Shipping charges are nonrefundable. Only the item cost and applicable sales tax (Illinois only) will be refunded.
  • The customer is responsible for return shipping charges. Items must be sent to us prepaid, and we recommend adding a tracking number to your return shipment. We are not responsible for returns/exchanges that we do not receive.
  • Exchanges are reshipped free via standard shipping within the USA. If you are outside the USA, you will be e-mailed with the return shipping charge for your authorization. Limit one exchange cycle per order.
  • If customs charges are billed to us upon a return, we reduce the refund by that amount.
  • If discounts were received and the return causes the discount to no longer apply, we will reduce your refund by that amount. Discounts may not be applied to exchanges.
  • Items must be returned in the original condition and plastic sleeve. No refunds/exchanges are given on items worn, returned soiled, with an odor, in an unsalable condition or sent after the applicable time period.
  • We do not guarantee ties worn in any environment where they are abused (i.e. yanked, grabbed, twisted, etc.), particularly involving school-age children.
  • Clearance items (typically products with a price that ends in an 8) and color swatches may not be returned or exchanged.

Please see the return/exchange form for additional details and restrictions.