International Orders FAQ

• Canadian Orders
• Other Countries We Ship To
• International Shipping Methods and Costs
• International Taxes, Customs and Brokerage Charges
• International Delivery Transit Times
• International Payment Options

Canadian orders

For Canadian customers, we now offer free shipping on orders $50 or more (after any eligible discounts) via our choice of standard shipping. For orders less than $50, the same standard shipping is available for $5.95. Both free shipping and $5.95 shipping usually takes 7-14 days to arrive. Expedited shipping is available at the actual cost.

Customs charges, brokerage fees or taxes imposed by the shipping carrier or your local government apply for all shipping options, and will be paid at your end before the carrier will deliver. These charges are separate and in additional to any shipping charges paid at checkout and apply to free shipping as well. In Canada this can add more than 30-40% to your costs, in Canadian dollars.

Other countries we ship to

We ship to most countries worldwide. To see if we ship to your county, simply add an item to your cart and use the "Estimate Shipping" feature to see if your country is listed. If it is not, we currently do not ship to your country, but may in the future.

International shipping methods and costs

We offer $9.95 Economy International Shipping to most international countries. We also offer USPS and UPS shipping for orders delivered outside the United States, including USPS First-Class Package International Service (Canada, the United Kingdom and Australia only), USPS Priority Mail International (Canada, the United Kingdom and Australia only), USPS Express Mail International, UPS Standard, UPS Worldwide Expedited, UPS Worldwide Saver, UPS Worldwide Express and UPS Worldwide Express Plus. All international shipping rates, other than $9.95 Economy International Shipping, are based on the actual weight of the package and vary based on level of service and your location. Shipping is automatically calculated prior to submitting your payment information. To determine your shipping costs, simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and prices. You may check your shipping charge in this manner and be under no obligation to complete the transaction.

International taxes, customs and brokerage charges

Packages are always shipped as merchandise at their full value for customs reporting. International customers are responsible for customs charges, brokerage fees or taxes that may be imposed by the carrier used or your local government. For example, in Canada this can add more than 30-40% to your costs, which will usually need to be paid at your end before the carrier will deliver. These charges are separate and in addition to the shipping charge paid at checkout. If packages are refused and sent back to us, any shipping charges, international taxes, customs and brokerages charges we receive will be deducted from any refund issued.

International delivery transit times

International orders placed by 3 pm central time, Monday through Friday, are shipped the same day. Orders placed after 3 pm or on weekends are shipped the next business day. Economy International shipping, USPS First-Class Package International Service and USPS Priority Mail International shipping options take the longest to arrive, on average 7-14 days. Your time may vary. All other international orders usually arrive quicker (on average within one week or less). Please be aware that customs can pick any package at any time and slow delivery by a few days to several weeks or more. We have no control over how long your package may take to clear customs.

International payment options

We accept Visa, Mastercard, American Express, Discover, Checks, Money Orders and PayPal. CODs and Purchase Orders are not available on international orders. Checks and Money Orders from outside the USA must be drawn on banks within the USA, no exceptions. Customers outside the USA who are having trouble paying with a credit card may want to instead use the PayPal payment options. All items shipped outside the USA must be paid in full before shipping.