Hello there! Our customer service team is here to help. Contact us via phone, fax, mail or email below. See below for commonly asked questions.
Customer service hours are Monday-Thursday from 8 am to 3 pm and Fridays from 8 am to 12 pm central time. Please allow extra time during non-business hours.
Or, send us a note using the form below.
Commonly Asked Questions
Where is my order?
Thank you for supporting a small business during the pandemic. Orders are leaving our northern Illinois location quickly, as usual. However, shipping carriers are experiencing unprecedented package volumes and have additional safety protocols in place at their hubs. Due to this, some packages (not all) are taking longer to arrive than we would "normally" see.
If you’re tracking your package, here are a few things to note:
- • Tracking from the shipping carriers is sometimes is slow to update right now, but it doesn’t mean your package is lost.
- • We have the same tracking information we share with you, and there is no one for us to call for additional tracking details from the shipping carrier. There are simply too many packages in transit across the country for shipping carriers to have more details for any company or individual.
- • If your package shows delivered and you haven’t received it yet, it is likely still in transit to you. Packages can accidentally get scanned as delivered, but they almost always show up.
Our family greatly appreciates your business and wish we could hand deliver each order. We’re truly sorry for any delays you may be experiencing and appreciate your continued patience.
-The TieMart Family
Returns and exchanges
When will my order ship?
Once you place your order, it's going to leave our Illinois warehouse really fast. Orders placed Monday-Friday online by 12 p.m. central time typically ship the same day (on in-stock items, which includes 99% of our inventory). Orders placed after 12 p.m. on weekdays, as well as anytime on weekends or holidays, ship the following business day.
How long your order takes to get to you depends on the shipping option chosen. See our shipping page for more info.
Make changes to an order
If you need to make changes to an order already placed, please call us immediately at 847-566-5980. We'll do everything we can to accommodate your request. However, our shipping process is very efficient and your order already may have been processed and picked up by shipping carrier. We cannot change or cancel an order once it has left our building.
If you provided an incorrect shipping address when placing your order and the package is undeliverable, there is an additional charge for redelivery. If we receive an order back because it was refused, we refund the item cost only; we do not refund shipping charges.