Customer Service

Free economy shipping (estimated 3–8+ business days) is available on U.S. orders of $50 or more. Need it faster? Expedited shipping options, including Next Day Air, are available at checkout. See our shipping page for more details.

We make color matching easy with free fabric swatches! Order swatches made from our actual tie fabric to see the exact color and texture in person before you buy. Swatches are available at no cost within the USA and Canada. Request your free swatches here.

We are not a wholesaler and product prices are as shown on the website. However, we do offer large automatic quantity discounts (available for orders $500+) that range from 10% to 20%. More details can be found here.

We fulfill large tie orders daily for businesses, schools, clubs, and more. With 99% of items in stock—often hundreds to thousands per style—we ship most orders the same or next business day. For bulk orders of 25+ ties, check out our affordable staff ties, perfect for employees and large groups. See our staff tie page for details and pricing.

Once you place your order, it's going to leave our Illinois warehouse really fast. Orders placed Monday-Friday online by 12 pm central time typically ship the same day (on in-stock items, which includes 99% of our inventory). Orders placed after 12 pm on weekdays, as well as anytime on weekends or holidays, ship the following business day.

How long your order takes to get to you depends on the shipping option chosen. See our shipping page for more info.

Thank you for supporting a small business. Orders leave our northern Illinois location quickly, but occasionally shipping carriers experience delays, especially at peak times of the year.

If you’re tracking your package, here are a few things to note:

• • Tracking from the shipping carriers is sometimes slow to update, but it doesn’t mean your package is lost.
• • We have the same tracking information we share with you, and there is no one for us to call for additional tracking details from the shipping carrier. There are simply too many packages in transit across the country for shipping carriers to have more details for any company or individual.
• • If your package shows delivered and you haven’t received it yet, it is likely still in transit to you. Packages can accidentally get scanned as delivered, but they almost always show up.

Our family greatly appreciates your business and wish we could hand deliver each order. Please contact us if you have any questions regarding your order tracking.

-The TieMart Family

Our return process is simple and no authorization is needed. We offer a 60-day return and exchange window for unused items. View our full policy and find our return form here.

If you need to make changes to an order already placed, please call us immediately at 847-566-5980. We'll do everything we can to accommodate your request. However, our shipping process is very efficient and your order already may have been processed and picked up by shipping carrier. We cannot change or cancel an order once it has left our building.

If you provided an incorrect shipping address when placing your order and the package is undeliverable, there is an additional charge for redelivery. If we receive an order back because it was refused, we refund the item cost only; we do not refund shipping charges.

We’d love to see how you style your TieMart ties! To share your photos, simply use the form below to upload your pictures. Whether it’s a wedding, work, or everyday look, your photos might be featured on our website or social media. Thanks for sharing your style with us!

TieMart is a family-owned company run by four siblings in Mundelein, IL. Our parents started the business, and we’re proud to carry it forward. Read more about our story here.