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Customer Service

Hello there! Our customer service team is here to help. Contact us via phone, fax, mail or email below. See below for commonly asked questions.

Customer service hours are Monday-Friday from 9 am to 12 pm central time. Please allow extra time during non-business hours.

Phone:

847-566-5980
Mon-Fri, 9 am-12 pm CT

Fax:

847-388-4704

Mail:


Tiemart®, Inc.
525 Morris Avenue
Mundelein, Illinois 60060 USA

Or, send us a note using the form below.

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Commonly Asked Questions

Matching colors

Find a match with FREE color swatches. Swatches from our tie fabric are available for free within the USA and Canada. Request free color swatches here.

Returns and exchanges

No authorization is needed for a return or exchange. See our Return and Exchange Policy for more information.

When will my order ship?

Once you place your order, it's going to leave our Illinois warehouse really fast. Orders placed Monday-Friday online by 12 p.m. central time typically ship the same day (on in-stock items, which includes 99% of our inventory). Orders placed after 12 p.m. on weekdays, as well as anytime on weekends or holidays, ship the following business day.

How long your order takes to get to you depends on the shipping option chosen. See our shipping page for more info.

Make changes to an order

If you need to make changes to an order already placed, please call us immediately at 847-566-5980. We'll do everything we can to accommodate your request. However, our shipping process is very efficient and your order already may have been processed and picked up by shipping carrier. We cannot change or cancel an order once it has left our building.

If you provided an incorrect shipping address when placing your order and the package is undeliverable, there is an additional charge for redelivery. If we receive an order back because it was refused, we refund the item cost only; we do not refund shipping charges.