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Order Help

Payment options

We accept Visa, Mastercard, American Express, Discover, Checks, Money Orders, PayPal and Amazon Pay. Orders are not shipped until we receive full payment. We ship COD via UPS in the USA. COD shipments must be paid by cashiers check or money order and UPS charges an additional $11.00 on COD.

Orders using PayPal as the payment option must be paid for within one hour of ordering. After one hour, orders that have not been paid will be cancelled, and you will have to place and pay for a new order. PayPal orders paying via check are not shipped until the check has cleared. This process takes several days through PayPal.

Our merchant name will appear as Tiemart, Inc. on credit card statements and in PayPal.

Where do I enter a promo code?

Once you have added your selections to the shopping cart, promo codes can be entered at checkout. In the shopping cart, enter the valid promo code in the promo code box (right side) and click "apply."

Sales tax

Sales tax is charged on orders shipped within the United States, where applicable. Tax is calculated at checkout based on the shipping address.

Sales tax is charged on products and shipping charges. If you are in a state where sales tax is charged and you are tax exempt, please fax your tax exempt letter to 847-388-4704.

Make changes to an order

If you need to make changes to an order already placed, please call us immediately at 847-566-5980. We'll do everything we can to accommodate your request. However, our shipping process is very efficient and your order already may have been processed and picked up by shipping carrier. We cannot change or cancel an order once it has left our building.

If you provided an incorrect shipping address when placing your order and the package is undeliverable, there is an additional charge for redelivery. If we receive an order back because it was refused, we refund the item cost only; we do not refund shipping charges.

Order tracking

When your order ships, you will receive an e-mail or text message (if opted in) with your tracking number. This number may take up to 24 hours for tracking to begin.

Please contact us if you have any questions on your order location.

Bulk Orders

On a daily basis we fill large tie orders for businesses, restaurants, caterers, churches, choirs, schools, universities, clubs, you name it. If you need a large quantity of ties or scarves fast (and at an affordable price), we have the inventory on hand. We are 99% in stock at all times with inventories in the hundreds to thousands on individual items. This allows us to fill and ship most orders placed by 4 p.m. central time each weekday, no matter the size.

Orders of $250+ quality for automatic discounts from 10% to 25%. Additional details can be found on our discount page.

For bulk ties, we suggest our staff ties. Staff ties are ideal for employee or large group attire and special bulk pricing is available on orders of 25+ ties. See our staff tie page for products and pricing.

For custom ties, see our custom order page.

Wholesale

We are not a wholesaler and product prices are as shown on the website. However, we do offer large quantity discounts (available for orders $250+) that range from 10% to 25%. See more information on quantity discounts below. Free economy shipping also is available on orders over $20 within the United States.

We are about 99% in stock at all times and have enough inventory to fill almost any size order. If there is a delay in fulfilling your order, we will immediately let you know.

International orders

We ship to many countries worldwide. For information on international shipping (outside the United States), please see International Orders.

Other questions?

If you have any other questions or problems ordering, our customer service team is ready to help.